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Return & Refund Policy

Understand our policy for returns, refunds, and exchanges when purchasing NutriSana EQ products.

Return & Refund Policy

We stand behind the quality of our products and want you to feel confident in your purchase. Due to the nature of equine supplements, certain conditions apply to returns and refunds.

1. Eligibility for Returns

To be eligible for a return:

  • Items must be unused and in original packaging
  • Return requests must be made within 14 days of delivery
  • Proof of purchase is required

Because our products are consumable, opened or used items are not eligible for return unless they arrive damaged or defective.

2. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the damaged product and packaging

We will review your request and provide a replacement or refund if approved.

3. Refunds

Once your return is received and inspected, we will notify you of the approval status.

  • Approved refunds will be issued to your original payment method
  • Processing times may vary depending on your payment provider
  • Shipping costs are non-refundable unless the return is due to an error on our end

4. Exchanges

We do not offer direct exchanges. If you need a different product, please place a new order after your return is approved.

5. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products
  • Items returned outside the return window
  • Products without proof of purchase

6. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

7. How to Start a Return

To request a return or report an issue, please contact us:

Email: sales@nutrisanaeq.com

Include your order number and details about your request. Our team will guide you through the next steps.

8. Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page.